At The Aromatic Breeze, customer satisfaction is our priority. Due to the nature of fragrance products, we maintain the following return and refund policy:
1. Returns Eligibility
We accept returns only if:
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The product is damaged or defective upon arrival
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You received the wrong item
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The product is unused, unopened, and in its original packaging
You must request a return within 7 days of receiving your order.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Opened or used perfumes
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Products without original packaging
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Sale or discounted items
3. Refund Process
Once your return is received and inspected:
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Approved refunds will be processed within 7–10 business days
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Refunds will be issued to the original payment method
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Shipping charges are non-refundable
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us first before sending the item back.
5. Return Shipping
Customers are responsible for return shipping costs unless the product was damaged or incorrect.
6. Contact for Returns
To initiate a return, email us at:
📧 thearomaticbreeze@gmail.com